Delivery Times
EU Orders and Deliveries Suspended
Due to disruption at the UK border due to COVID, the holiday season and uncertainty surrounding Brexit, we have turned off all EU shipping destinations until at least the 4th Jan 2021 when we will review. We apologise for any inconvenience this will cause. Thank you for your patience and understanding. If you have have further questions or concerns, please contact customer service.
Covid Delays
Please be aware that there are still extensive delays to international shipping due to the global pandemic. We are unable to guarantee delivery times on these orders.
Delivery Pricing
All delivery prices are calculated based on the weight of your order, and all of our delivery services are based on a tracked-to-your-door service. Heavier items such as sweatshirts will cost more than lighter items such as t shirt.
Examples for UK Tracked delivery:
When Will Your Order Leave?
As each order is customised/made exactly to your needs, it will take typically 2-4 business days for it to leave our warehouse, but at busy times this can be longer. Some products are selling out fast and being restocked. For example candles can take 4-8 days to dispatch and some garments can be up to 8-10 days.
Shipping Methods
UK Tracked Delivery
Sent via UPS Standard. This is a **signed-for service. Delivery is typically within 2 working days from date of dispatch. You will receive an email from UPS which will allow you to redirect the parcel to a time or place of your convenience, or you can arrange for collection at a UPS access point.
EU Tracked Orders
Delivered using PostNL Registered Service. This is a **signed-for service using your local service provider, and TNT from our Central European warehouse.
USA Tracked
Delivered using USPS which is a **signed-for service.
USA Express
Delivered using UPS First Class which is a **signed-for service.
Canada Tracked
Delivered using USPS Tracked which is a **signed-for service.
Delivery Times
**Please make sure that someone is available to sign for your package, otherwise collection from your postal office or delivery depot will be required.
When your order is dispatched you will receive a confirmation email. Depending on which delivery service you have selected, your order will arrive as follows:
TRACKED DELIVERY |
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UK |
Delivery prices from £4.75 |
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EU 3 - 5 business days |
Delivery prices from £6.50 |
|
US 14 - 21 business days |
Delivery prices from £4.75 |
|
Canada 10 - 14 business days |
Delivery prices from £4.75 |
|
ROW 14 - 21 business days |
Delivery prices from £8.50 |
EXPRESS DELIVERY |
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USA 5 - 10 business days |
Delivery prices from £8.99 |
Non-Delivery
Non-delivery occurs when the goods do not arrive at the address you gave us, or you claim that the goods are not in your possession despite a confirmation of successful delivery from the delivery partner.
Please be aware that in some cases of disputed delivery, as detailed in our terms of service, we may have to undertake a full investigation with the delivery partner before processing any refund or replacement.
If orders have not been received within 14 days of expected arrival, please click here to email customer support.
IMPORTANT: Some countries will incur additional import/customs duties - Push Entertainment is not responsible for any additional charges.